95% off Customer Service: Soft Skills Fundamentals (Coupon & Review)

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This is the best Udemy Customer Service: Soft Skills Fundamentals coupon code discount for 2024.

So if you’re interested in Samara Wenten’s “Customer Service: Soft Skills Fundamentals” course, which will help you increase your Personal Development skills, get your discount on this Udemy online course up above while it’s still available. (The coupon code will be instantly applied.)

Customer Service: Soft Skills Fundamentals review for 2024

In our review of this course, we try to help you answer all of your most important questions about Customer Service: Soft Skills Fundamentals as quickly and efficiently as possible, so that you can determine whether this online education training is worth your time and money.

Feel free to jump to whatever question you want answered the most.

Here’s what you’ll learn:

Contents hide

Why use CSSSF as an abbreviation of the course name?

During our Customer Service: Soft Skills Fundamentals course review, you might sometimes see us refer to it as CSSSF for the following 2 reasons:

  1. We created the acronym by taking the first letter of every word (which was very ingenious and innovative, we know)
  2. We’re lazy and CSSSF is simpler and easier for reviewing purposes

The full course name is 42 characters long, including blanks, while CSSSF is 5 characters long.

You do the math.

Okay, we’ll do the math. We’re saving 37 characters every time we use CSSSF.

So, just a heads up that we’ll be using this abbreviation sometimes, so you’re not left scratching your head and wondering what the heck we’re talking about whenever we refer to CSSSF throughout the remainder of this review.

Is the Customer Service: Soft Skills Fundamentals course for you?

To determine whether Samara Wenten’s Udemy course is a good fit for you or not, ask yourself the following questions down below.

The more you answer “yes” to each question, the more likely it is that you’ll like this course.

Can you understand what Samara Wenten’s course is about in 30 seconds or less?

Hopefully, you can easily grasp in 10 seconds or less what this online course is about simply by taking a look at the title that Samara Wenten chose for the course, “Customer Service: Soft Skills Fundamentals”, as well as its subtitle: “How to keep your head when everyone else is losing theirs”.

This combo of title and subtitle should be enough to communicate the purpose of the training if Samara Wenten is a good, clear communicator (which, of course, you want in a teacher).

In our opinion, if you still don’t know what CSSSF is about after looking at these two things, then this is a red flag, and you might be better off not taking this class.

Among other things, it means Samara Wenten hasn’t clearly and accurately conveyed what the course is about and might not be the best teacher for you.

For similar reasons, it’s important that you’re able to clearly understand what Customer Service: Soft Skills Fundamentals is all about from the first few lines of the course description.

So take just a few seconds to read the opening lines down below and see what you think of them. 

Opening lines of Samara Wenten’s official description of CSSSF

Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.

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See you in the course!

(Read more about this course on the official course page.)

Does CSSSF pass the 30 Seconds Test?

You can read a lot more about Customer Service: Soft Skills Fundamentals on the official course page on Udemy, but the point is this: are the title, subtitle, and just the first few lines of the description enough to help you understand what the course is about?

If so, Samara Wenten has done a good job and can be considered more trustworthy and a good communicator, which are important qualities for any teacher.

And, if not, maybe you’re better off looking at other Personal Development classes that are more clearly defined and more tailored to your specific interests.

Did Customer Service: Soft Skills Fundamentals appeal to you in 30 seconds or less?

Now that you’ve done the 30 Second Test with CSSSF above, what is your gut reaction to this Personal Development course with only the basic information of its title, subtitle, and the first few opening lines of its official course summary?

Did Samara Wenten do a good job conveying its subject matter, and did it immediately get your attention and appeal to you?

If so, Samara Wenten’s online course is certainly worth considering some more.

But if not, perhaps it’s in your best interest to consider some other Personal Development courses instead, because clear communication and being able to hook and maintain your interest are two very important qualities for your online learning success.

Does Samara Wenten sound like a course instructor you’d like to learn from?

You’ve already learned how to use The 30 Second Test to make a quick evaluation of whether the CSSSF course is worth taking.

We have a similar 15 Second Bio Test where you read only the first few lines of an instructor’s background — in this case, Samara Wenten’s background — and then you make a quick, snap judgment as to whether you think the instructor would be ideal for you.

There is no right or wrong answer. It’s just about going with your gut instinct. What might appeal to one potential student might alienate another, and vice versa.

(FYI, all Udemy instructors, including Samara Wenten, have a Udemy profile on their course page, so you can easily check for a bio and background on the Udemy website that way. We’re only including the first few lines of the bio down below for The 15 Second Bio Test).

Opening lines from Samara Wenten’s Udemy bio

Samara is a veteran education technology product leader and former middle school teacher. She has worked with education professionals around the world to design, create, and implement SAAS solutions for formative assessment, meta-analytics for student and institutional success, and communications for higher ed admissions.

(Learn more about this instructor on the official course page.)

What did you think about Samara Wenten after reading just the first few lines of the bio above?

After reading just the first few lines about Samara Wenten, did it make you more or less interested in taking the CSSSF course?

And did it make you feel like Samara Wenten was more or less credible and qualified to teach Customer Service: Soft Skills Fundamentals?

Finally, overall, did you feel like you’d receive the proper training from the instructor of this Personal Development course?

As always, we encourage you to listen to your gut instinct, which is different for every student.

Are the CSSSF lessons clear, specific, and organized well?

Part of the (good) problem with Udemy’s online courses, such as the Customer Service: Soft Skills Fundamentals course, is that the instructors are constantly updating them, including adding and renaming lessons.

So it makes no sense whatsoever for us to list out all the modules and lessons in the CSSSF course here, because you can just as easily go to the Udemy course page and get all the up to date course structure as of right now.

We do, however, have some tips about reviewing Samara Wenten’s course structure, so that you can get a better sense of whether this program is worth your time or not.

In a nutshell, you want to scan the the titles of the different sections and lessons of the course, and verify that they are clearly relevant to the course’s name, Customer Service: Soft Skills Fundamentals, as well as the course’s subtitle, How to keep your head when everyone else is losing theirs.

If the section names and lessons are clear, specific, and relevant, then it’s a good sign that CSSSF is potentially a good, useful course for you, and you can have more confidence in Samara Wenten’s teaching abilities and lesson planning.

On the other hand, if the module names are confusing, vague, or irrelevant, then this is a red flag, which might indicate that the program is worth skipping.

Have you taken some free lessons from Samara Wenten that you enjoyed?

Have you already learned something from Samara Wenten that you valued or enjoyed?

For example, does the Customer Service: Soft Skills Fundamentals training have some free lessons that you can try? (Almost all Udemy instructors will give you at least one or two lessons for free to help you make a better, more informed decision before enrolling in their course.)

But if you weren’t able to get any CSSSF lessons for free, have you perhaps watched a YouTube video by Samara Wenten, or perhaps come across this instructor’s thoughts on Quora, Facebook, LinkedIn, Github, Reddit, or some other platform?

Or have you perhaps even taken one of Samara Wenten’s free courses or free webinars? (Many online teachers offer these freebies, which is a great way to get to know them and evaluate their teaching methods before buying one of their courses.)

In any case, the more familiar you are with Samara Wenten’s teaching methods, and the more you enjoy them, the more likely it is that Customer Service: Soft Skills Fundamentals will be a good fit for you.

(P.S.: We strongly encourage you to seek out some free instruction from Samara Wenten before purchasing this course, since it’s one of the best ways to determine whether CSSSF will be helpful for you.)

Are “Customer Service: Soft Skills Fundamentals” reviews generally positive?

On the bottom of the CSSSF page, you can read student reviews of the class.

Prior to March 28, 2024, there were 16,560 students enrolled, 7,526 reviews / ratings, and it was overall rated 4.4 out of 5.

Obviously, the more highly other students rate CSSSF the better, but no matter what, keep an open mind when reading the reviews, since you might still like a course a great deal that other students dislike.

After all, everyone’s got their own opinion.

We recommend that you spend only a couple minutes scanning the CSSSF reviews to get an overall sense of them. You don’t have to read each one!

Is Samara Wenten responsive to student questions in the CSSSF training?

You can see what other students have to say about this in their CSSSF reviews.

But, our simple all time favorite way of gauging an instructor’s responsiveness is to simply email the instructor and see if or how they respond.

In this case, Udemy has a messaging system for students / anyone who has an account, and you can send Samara Wenten a message through this system quite easily, even if you haven’t bought CSSSF yet.

For example, you could say, “Hi, and I came across CSSSF while looking at Personal Development courses on Udemy. If I enroll in your training, would you mind if I asked you any questions along the way?”

If you use this approach, the response (or lack of response) from the professor will tell you everything.

Obviously, the quicker the response the better!

Are you comfortable going through the lessons in Customer Service: Soft Skills Fundamentals on your own, online?

This is a big one, because Customer Service: Soft Skills Fundamentals is an online course as opposed to a course that you physically take in a classroom.

Of course, you will need a good internet connection to have access to the course material and lessons, but beyond that, you also have to be comfortable being self motivated to some degree, being on your own, and not having any physical interaction with any of the other students taking Customer Service: Soft Skills Fundamentals.

Yes, you will be able to interact with the students and the teacher, Samara Wenten, online, but it’s a different kind of experience than what you’d get if you were interacting with them in person.

This is not a big deal to most people, but it might be something for you to consider if you feel like you do better taking classes in person rather than learning online.

Do the pros / benefits of CSSSF make it worth your time?

Ideally, if you’ve gone through the evaluation steps above, you have a list of positive things about the Customer Service: Soft Skills Fundamentals training that looks something like this:

  • The purpose of CSSSF can be clearly grasped and understood, and its lesson structure is clear, specific, and well organized
  • Samara Wenten is well qualified to teach this subject matter, has good teaching abilities, and is responsive to student questions
  • Other CSSSF students have great things to say about the program

Other benefits include:

  • You get to go through CSSSF at your own pace
  • You join a community of 16,560 other students taking the course
  • You get lifetime access to the training
  • All updates to the training are free
  • You have a 30 day money back guarantee

Even if there are some things that you don’t like about the program, so what?

The question is simply this: do you think that CSSSF would be worth your time, even if there are some things that could be better about it?

Can you comfortably afford CSSSF?

Can you comfortably afford the cost of Customer Service: Soft Skills Fundamentals?

This is an important question to answer, because even if you think CSSSF sounds like the greatest online class in the world, it’s still not worth taking if you can’t comfortably afford it!

Before March 28, 2024, the price was $12.99 before any Udemy discount, and you were able to pay with a credit card.

Keep in mind that this is a Udemy online course, and there’s a great chance that you can get a solid discount on CSSSF with Udemy coupons / promo codes, especially with the strategies we provide for helping you find the best, most popular coupons available.

We’ll cover that in greater detail in the next section, because at the end of the day, its important that you can learn whatever you want to learn without getting into a lot of credit card debt.

How can you maximize your discount on Customer Service: Soft Skills Fundamentals?

By far, the easiest way to get the best and biggest discount on this course is to use the Customer Service: Soft Skills Fundamentals discount code link at the top of this page.

It will instantly give you the best coupon code we could find for Samara Wenten’s online training.

We don’t believe there’s a bigger discount than the one we provided, but if for some reason you’d like to try find one, you can use the methods below to hunt for the best CSSSF course coupons and promo codes you can find.

FYI, the methods below will help you not just with getting CSSSF for a better price, but also with any other Samara Wenten Udemy course that you’d like to get for cheaper.

How can Google help you get a CSSSF discount?

To use this method, do a Google search for the CSSSF training, but in your search query, be sure to add words like coupon code, promo code, deal, sale, discount, and Udemy.

For example, you might do a search for “Udemy Customer Service: Soft Skills Fundamentals promo code” or “Customer Service: Soft Skills Fundamentals udemy coupon codes” and see what turns up.

Similarly, you can use the same combination of search terms with Samara Wenten’s name and see what happens.

For example, you might do a Google search for “Samara Wenten Udemy coupons” or “Samara Wenten course coupon codes” and see if that helps you.

However, in general, it’s far more powerful to do a search for deals and coupon codes with the actual training’s name, than with the instructor’s name.

So in this case, for example, prioritize searches for “Customer Service: Soft Skills Fundamentals coupons” rather than “Samara Wenten coupons”.

How can a Udemy sale get you CSSSF for cheaper?

Every once in while, Udemy will do a sitewide sale where they offer all (or almost all) their courses at a discounted price. For example, one of the best sales is where every course is only $10 or $9.99.

So, if you’re interested in saving as much money as possible, you could wait and see if you can get CSSSF for this cheaper Udemy sale price one day.

The problem is that these sales only occur sporadically, so you might be waiting for a while. Also, if Samara Wenten decides not to participate in the site wide sale, then you won’t get a discount on CSSSF, even though you could get a great discount on almost any other class at Udemy!

To understand this, think of there as being two different coupon categories for the CSSSF course. Category one is an official Udemy coupon (which instructors can opt out of), while category two is a coupon offered directly by the instructor.

At the end of the day, it doesn’t matter what kind of a coupon tag you’re dealing with (for example, “officially from Udemy” or “officially from the instructor”), as long as long as as you’re dealing with active coupons that get you a better price.

How can you get a CSSSF discount from Samara Wenten?

If you’re really serious about getting “Customer Service: Soft Skills Fundamentals” for the cheapest price possible, then perhaps one of the most powerful things you can do is get a coupon code straight from Samara Wenten, instead of waiting for a Udemy sale.

To do this, you can use either the direct approach or an indirect approach to try to get your discount.

With the direct approach, the big idea is to simply get Samara Wenten’s contact info in some way or another (whether it’s email, or Twitter, or whatever else).

Then you send a message saying something like “I’m interested in enrolling in Customer Service: Soft Skills Fundamentals. Do you happen to currently have an active coupon code for it that I could use?” (And then, hopefully, you’ll get a reply with your discount code.)

On the other hand, with the indirect approach, you join Samara Wenten’s mailing list, if you can find it, and then you hope that at some time CSSSF will be promoted to you at a discount.

By far, the more powerful approach is the direct approach, because it tends to get results faster. But you can experiment with the indirect approach and see if it works for you.

Can you get CSSSF for free?

Of course, the best possible price for the CSSSF training is free! As in, you pay no money whatsoever.

And guess what? Sometimes Udemy instructors provide coupon codes that enable students to take their courses for free. So, perhaps it’s possible that Samara Wenten has done this.

Basically, if you’re trying to get this program for free, you will want to search for the course’s name along with other words like free coupon, or 100 off coupon.

For example, you might do a google search for “Customer Service: Soft Skills Fundamentals free coupon” or “Customer Service: Soft Skills Fundamentals 100 off coupon” and see what happens.

But keep this in mind: often, Udemy teachers will offer a free coupon for their course when it first opens to get some publicity and reviews. And then, after a few days, they’ll make the coupon expired.

So even Samara Wenten has offered free coupons for CSSSF in the past, the odds are likely they will all be currently expired. This is a common pattern that we have found.

What about a CSSSF free download?

It’s important to understand that there’s a difference between getting full access to the CSSSF training for free legally with a free coupon code vs. finding a way to download CSSSF illegally.

If you really want to go the download route, you can do a google search for something like “Customer Service: Soft Skills Fundamentals download”.

And if that doesn’t get you the results you want, you can add the word “free” to your search.

For example, perhaps you could do a google search for “Customer Service: Soft Skills Fundamentals free download”.

However, even if you get some results from these searches, we do not recommend that you take this course of action.

First of all, there are some shady sites out there that could be trying to infect your computer.

Second, Samara Wenten created this course and deserves monetary compensation for it.

And third, if you go the free download route, you’ll be missing out on a lot of value, because you won’t be able to ask the instructor questions or interact with the other 16,560 students enrolled in the program.

Can you get a refund on Customer Service: Soft Skills Fundamentals if you don’t like it?

Let’s say that you used our tips above, and you were able to buy the CSSSF training at a fantastic discounted price. So at this point, you’re super excited.

Then, you actually dive into Samara Wenten’s course, and you discover that it just isn’t for you for whatever reason.

And now you’re super bummed, because you feel like it wasn’t money well spent.

Well, guess what?

Udemy offers a rock solid 30 day money back guarantee on all their courses, so you can get a refund on CSSSF no matter what. And this means there is absolutely no risk.

Indeed, even if you left a super negative, critical review on the CSSSF training, and then asked for your money back, you’d get a refund. For better or worse, there’s nothing Samara Wenten could do about it, since it is simply Udemy policy.

To sum it up: yes, you can get a full refund, so at the end of the day, don’t worry about the possibility of purchasing CSSSF and not liking it, since you can always get your money back.

What is OCP’s overall rating of Customer Service: Soft Skills Fundamentals?

During this CSSSF review, you’ve learned about some of the unusual ways we like to evaluate courses, such as with The 30 Second Test and The 15 Second Bio Test.

So our overall review process is perhaps a little unusual and different from other reviews out there. Keep this in mind when you consider the overall rating / score that we have given this course.

Anyway, after taking a look at the CSSSF training, the instructor, Samara Wenten, and reading what other students have said about this program, we give it an overall rating of 4.5 out of 5.

Ultimately, though, what matters most is what you would rate it based on the same criteria.

What are some potential alternatives to Customer Service: Soft Skills Fundamentals?

If you like this course, you might also be interested in:


1. Leadership Skills Mastery Vol. 1: Leadership for 2018

How to Become a Leader and Increase Your Leadership Skills, Influence and Power -Leadership Training, Qualities & Traits

Taught by Best-Selling Instructor 65,140+ Students in 182 Countries


2. Stress free hyperproductivity

A simple way to manage a busy life without feeling busy

Taught by Productivity Guru


3. Past Lives Diploma – Exploring The Past To Heal The Present

Accredited Course enabling yourself or your clients to let go & heal the energy of Past Lives with Past Life Regression

Taught by Bestselling Instructor: Students in 164 Countries


4. Releasing Negative Beliefs & Thought-Patterns ~ Tara Brach

Using Mindfulness To Break Out of the Trance

Taught by Clinical Psychologist, Meditation Teacher, Author


5. Parenting Skills to Raise Responsible, Mature Children

Learn parenting skills and strategies to create a loving and nurturing home.

Taught by Author, psychologist, management consultant, executive coach

TLDR: Just the quick facts about CSSSF

Okay, if all of this was Too Long Didn’t Read for you, here is the Cliff’s Notes version of what CSSSF’s online training is all about:

CSSSF coupon & course info

Course Name: Customer Service: Soft Skills Fundamentals

Subtitle: How to keep your head when everyone else is losing theirs

Instructor: Taught by Samara Wenten

Category: Personal Development

Subcategory: Career Development

Provided by: Udemy

Price: $12.99 (before discount)

Free coupon code: Get Udemy coupon code discount at top of page (no charge for coupon, especially since we are compensated for referrals via affiliate marketing)

CSSSF review info & popularity

Prior to March 28, 2024…

Students: 16,560 students enrolled

Ratings: 7,526 reviews

Rank: ranked #156 in Udemy Personal Development Courses in Udemy Personal Development Courses

Rankings tip: rankings change all the time, so even if Customer Service: Soft Skills Fundamentals is a bestseller or one of the top Udemy courses one year, it doesn’t mean it will be a top Udemy course the next year

CSSSF final details

Languages: English

Skill level: Beginner

Lectures: 22 lectures lectures lessons

Duration: 40 total mins hours of video

What you get: How to take care of yourself while taking care of others

Target audience: People starting out in a customer service career will benefit from this course.

Requirements: Nope. You just need a desire to deliver top-notch customer service.

Access: Lifetime access

Peace of mind: 30 day money back guarantee

Availability: available online, as well as on iOS and Android

Download options: check course to see if you can download lessons