95% off IT Troubleshooting Skill and Process Management (Coupon)

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IT Troubleshooting Skill and Process Management - Udemy Coupon

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Bonus: download a free guide that reveals 11 tricks for getting the biggest discounts on Udemy courses, including this course.

Coupon & course info

Course Name: IT Troubleshooting Skill and Process Management

Subtitle: Screen, Train and Develop (Troubleshooting Skills and Tools): A Manager’s Guide To Building a Service Desk Team

Instructor: Taught by Noel Temena, IT Troubleshooting Management Trainer and Consultant

Category: IT & Software

Subcategory: Network & Security

Provided by: Udemy

Price: $50 (before discount)

Free coupon code: See above (no charge for coupon)

Review info & popularity

As of March 15, 2016…

Students: 2,439 students enrolled

Ratings: 12 reviews

Rank: ranked #436 in Udemy IT & Software Courses

Brief course description

This course is about teaching IT Managers how to standardize troubleshooting skills and procedures to build their all star technical team.

This program teaches managers how to:

(Read more about this course on the official course page.)

Noel Temena bio

Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.

(Learn more about this instructor on the official course page.)

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Final details for this Udemy course

Languages: English

Skill level: All Levels

Lectures: 19 lessons

Duration: 4 Hours of video

What you get: Learn how to screen job applicants and hire the right person for the job

Target audience: SME Technical Managers

Requirements: Minimum 1 year experience managing technical help desk

Access: Lifetime access

Peace of mind: 30 day money back guarantee

Availability: available online, as well as on iOS and Android

Download options: check course to see if you can download lessons

95% off IT Troubleshooting Skill Training (Coupon & Review)

Attention: This post may contain affiliate links, meaning when you click the links and make a purchase, we receive a commission at no extra cost to you. Thanks!

IT Troubleshooting Skill Training - Udemy Coupon

Get Discount


This is the best Udemy IT Troubleshooting Skill Training coupon code discount for 2024.

So if you’re interested in Noel Temena’s “IT Troubleshooting Skill Training” course, which will help you increase your IT & Software skills, get your discount on this Udemy online course up above while it’s still available. (The coupon code will be instantly applied.)

IT Troubleshooting Skill Training review for 2024

In our review of this course, we try to help you answer all of your most important questions about IT Troubleshooting Skill Training as quickly and efficiently as possible, so that you can determine whether this online education training is worth your time and money.

Feel free to jump to whatever question you want answered the most.

Here’s what you’ll learn:

Why use ITST as an abbreviation of the course name?

During our IT Troubleshooting Skill Training course review, you might sometimes see us refer to it as ITST for the following 2 reasons:

  1. We created the acronym by taking the first letter of every word (which was very ingenious and innovative, we know)
  2. We’re lazy and ITST is simpler and easier for reviewing purposes

The full course name is 33 characters long, including blanks, while ITST is 4 characters long.

You do the math.

Okay, we’ll do the math. We’re saving 29 characters every time we use ITST.

So, just a heads up that we’ll be using this abbreviation sometimes, so you’re not left scratching your head and wondering what the heck we’re talking about whenever we refer to ITST throughout the remainder of this review.

Is the IT Troubleshooting Skill Training course for you?

To determine whether Noel Temena’s Udemy course is a good fit for you or not, ask yourself the following questions down below.

The more you answer “yes” to each question, the more likely it is that you’ll like this course.

Can you understand what Noel Temena’s course is about in 30 seconds or less?

Hopefully, you can easily grasp in 10 seconds or less what this online course is about simply by taking a look at the title that Noel Temena chose for the course, “IT Troubleshooting Skill Training”, as well as its subtitle: “IT Troubleshooting 101 for Analysts and Managers”.

This combo of title and subtitle should be enough to communicate the purpose of the training if Noel Temena is a good, clear communicator (which, of course, you want in a teacher).

In our opinion, if you still don’t know what ITST is about after looking at these two things, then this is a red flag, and you might be better off not taking this class.

Among other things, it means Noel Temena hasn’t clearly and accurately conveyed what the course is about and might not be the best teacher for you.

For similar reasons, it’s important that you’re able to clearly understand what IT Troubleshooting Skill Training is all about from the first few lines of the course description.

So take just a few seconds to read the opening lines down below and see what you think of them. 

Opening lines of Noel Temena’s official description of ITST

How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.

You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.

Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst

(Read more about this course on the official course page.)

Does ITST pass the 30 Seconds Test?

You can read a lot more about IT Troubleshooting Skill Training on the official course page on Udemy, but the point is this: are the title, subtitle, and just the first few lines of the description enough to help you understand what the course is about?

If so, Noel Temena has done a good job and can be considered more trustworthy and a good communicator, which are important qualities for any teacher.

And, if not, maybe you’re better off looking at other IT & Software classes that are more clearly defined and more tailored to your specific interests.

Did IT Troubleshooting Skill Training appeal to you in 30 seconds or less?

Now that you’ve done the 30 Second Test with ITST above, what is your gut reaction to this IT & Software course with only the basic information of its title, subtitle, and the first few opening lines of its official course summary?

Did Noel Temena do a good job conveying its subject matter, and did it immediately get your attention and appeal to you?

If so, Noel Temena’s online course is certainly worth considering some more.

But if not, perhaps it’s in your best interest to consider some other IT & Software courses instead, because clear communication and being able to hook and maintain your interest are two very important qualities for your online learning success.

Does Noel Temena sound like a course instructor you’d like to learn from?

You’ve already learned how to use The 30 Second Test to make a quick evaluation of whether the ITST course is worth taking.

We have a similar 15 Second Bio Test where you read only the first few lines of an instructor’s background — in this case, Noel Temena’s background — and then you make a quick, snap judgment as to whether you think the instructor would be ideal for you.

There is no right or wrong answer. It’s just about going with your gut instinct. What might appeal to one potential student might alienate another, and vice versa.

(FYI, all Udemy instructors, including Noel Temena, have a Udemy profile on their course page, so you can easily check for a bio and background on the Udemy website that way. We’re only including the first few lines of the bio down below for The 15 Second Bio Test).

Opening lines from Noel Temena’s Udemy bio

Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.

(Learn more about this instructor on the official course page.)

What did you think about Noel Temena after reading just the first few lines of the bio above?

After reading just the first few lines about Noel Temena, did it make you more or less interested in taking the ITST course?

And did it make you feel like Noel Temena was more or less credible and qualified to teach IT Troubleshooting Skill Training?

Finally, overall, did you feel like you’d receive the proper training from the instructor of this IT & Software course?

As always, we encourage you to listen to your gut instinct, which is different for every student.

Are the ITST lessons clear, specific, and organized well?

Part of the (good) problem with Udemy’s online courses, such as the IT Troubleshooting Skill Training course, is that the instructors are constantly updating them, including adding and renaming lessons.

So it makes no sense whatsoever for us to list out all the modules and lessons in the ITST course here, because you can just as easily go to the Udemy course page and get all the up to date course structure as of right now.

We do, however, have some tips about reviewing Noel Temena’s course structure, so that you can get a better sense of whether this program is worth your time or not.

In a nutshell, you want to scan the the titles of the different sections and lessons of the course, and verify that they are clearly relevant to the course’s name, IT Troubleshooting Skill Training, as well as the course’s subtitle, IT Troubleshooting 101 for Analysts and Managers.

If the section names and lessons are clear, specific, and relevant, then it’s a good sign that ITST is potentially a good, useful course for you, and you can have more confidence in Noel Temena’s teaching abilities and lesson planning.

On the other hand, if the module names are confusing, vague, or irrelevant, then this is a red flag, which might indicate that the program is worth skipping.

Have you taken some free lessons from Noel Temena that you enjoyed?

Have you already learned something from Noel Temena that you valued or enjoyed?

For example, does the IT Troubleshooting Skill Training training have some free lessons that you can try? (Almost all Udemy instructors will give you at least one or two lessons for free to help you make a better, more informed decision before enrolling in their course.)

But if you weren’t able to get any ITST lessons for free, have you perhaps watched a YouTube video by Noel Temena, or perhaps come across this instructor’s thoughts on Quora, Facebook, LinkedIn, Github, Reddit, or some other platform?

Or have you perhaps even taken one of Noel Temena’s free courses or free webinars? (Many online teachers offer these freebies, which is a great way to get to know them and evaluate their teaching methods before buying one of their courses.)

In any case, the more familiar you are with Noel Temena’s teaching methods, and the more you enjoy them, the more likely it is that IT Troubleshooting Skill Training will be a good fit for you.

(P.S.: We strongly encourage you to seek out some free instruction from Noel Temena before purchasing this course, since it’s one of the best ways to determine whether ITST will be helpful for you.)

Are “IT Troubleshooting Skill Training” reviews generally positive?

On the bottom of the ITST page, you can read student reviews of the class.

Prior to March 29, 2024, there were 1,213 students enrolled, 518 reviews / ratings, and it was overall rated 4 out of 5.

Obviously, the more highly other students rate ITST the better, but no matter what, keep an open mind when reading the reviews, since you might still like a course a great deal that other students dislike.

After all, everyone’s got their own opinion.

We recommend that you spend only a couple minutes scanning the ITST reviews to get an overall sense of them. You don’t have to read each one!

Is Noel Temena responsive to student questions in the ITST training?

You can see what other students have to say about this in their ITST reviews.

But, our simple all time favorite way of gauging an instructor’s responsiveness is to simply email the instructor and see if or how they respond.

In this case, Udemy has a messaging system for students / anyone who has an account, and you can send Noel Temena a message through this system quite easily, even if you haven’t bought ITST yet.

For example, you could say, “Hi, and I came across ITST while looking at IT & Software courses on Udemy. If I enroll in your training, would you mind if I asked you any questions along the way?”

If you use this approach, the response (or lack of response) from the professor will tell you everything.

Obviously, the quicker the response the better!

Are you comfortable going through the lessons in IT Troubleshooting Skill Training on your own, online?

This is a big one, because IT Troubleshooting Skill Training is an online course as opposed to a course that you physically take in a classroom.

Of course, you will need a good internet connection to have access to the course material and lessons, but beyond that, you also have to be comfortable being self motivated to some degree, being on your own, and not having any physical interaction with any of the other students taking IT Troubleshooting Skill Training.

Yes, you will be able to interact with the students and the teacher, Noel Temena, online, but it’s a different kind of experience than what you’d get if you were interacting with them in person.

This is not a big deal to most people, but it might be something for you to consider if you feel like you do better taking classes in person rather than learning online.

Do the pros / benefits of ITST make it worth your time?

Ideally, if you’ve gone through the evaluation steps above, you have a list of positive things about the IT Troubleshooting Skill Training training that looks something like this:

  • The purpose of ITST can be clearly grasped and understood, and its lesson structure is clear, specific, and well organized
  • Noel Temena is well qualified to teach this subject matter, has good teaching abilities, and is responsive to student questions
  • Other ITST students have great things to say about the program

Other benefits include:

  • You get to go through ITST at your own pace
  • You join a community of 1,213 other students taking the course
  • You get lifetime access to the training
  • All updates to the training are free
  • You have a 30 day money back guarantee

Even if there are some things that you don’t like about the program, so what?

The question is simply this: do you think that ITST would be worth your time, even if there are some things that could be better about it?

Can you comfortably afford ITST?

Can you comfortably afford the cost of IT Troubleshooting Skill Training?

This is an important question to answer, because even if you think ITST sounds like the greatest online class in the world, it’s still not worth taking if you can’t comfortably afford it!

Before March 29, 2024, the price was $12.99 before any Udemy discount, and you were able to pay with a credit card.

Keep in mind that this is a Udemy online course, and there’s a great chance that you can get a solid discount on ITST with Udemy coupons / promo codes, especially with the strategies we provide for helping you find the best, most popular coupons available.

We’ll cover that in greater detail in the next section, because at the end of the day, its important that you can learn whatever you want to learn without getting into a lot of credit card debt.

How can you maximize your discount on IT Troubleshooting Skill Training?

By far, the easiest way to get the best and biggest discount on this course is to use the IT Troubleshooting Skill Training discount code link at the top of this page.

It will instantly give you the best coupon code we could find for Noel Temena’s online training.

We don’t believe there’s a bigger discount than the one we provided, but if for some reason you’d like to try find one, you can use the methods below to hunt for the best ITST course coupons and promo codes you can find.

FYI, the methods below will help you not just with getting ITST for a better price, but also with any other Noel Temena Udemy course that you’d like to get for cheaper.

How can Google help you get a ITST discount?

To use this method, do a Google search for the ITST training, but in your search query, be sure to add words like coupon code, promo code, deal, sale, discount, and Udemy.

For example, you might do a search for “Udemy IT Troubleshooting Skill Training promo code” or “IT Troubleshooting Skill Training udemy coupon codes” and see what turns up.

Similarly, you can use the same combination of search terms with Noel Temena’s name and see what happens.

For example, you might do a Google search for “Noel Temena Udemy coupons” or “Noel Temena course coupon codes” and see if that helps you.

However, in general, it’s far more powerful to do a search for deals and coupon codes with the actual training’s name, than with the instructor’s name.

So in this case, for example, prioritize searches for “IT Troubleshooting Skill Training coupons” rather than “Noel Temena coupons”.

How can a Udemy sale get you ITST for cheaper?

Every once in while, Udemy will do a sitewide sale where they offer all (or almost all) their courses at a discounted price. For example, one of the best sales is where every course is only $10 or $9.99.

So, if you’re interested in saving as much money as possible, you could wait and see if you can get ITST for this cheaper Udemy sale price one day.

The problem is that these sales only occur sporadically, so you might be waiting for a while. Also, if Noel Temena decides not to participate in the site wide sale, then you won’t get a discount on ITST, even though you could get a great discount on almost any other class at Udemy!

To understand this, think of there as being two different coupon categories for the ITST course. Category one is an official Udemy coupon (which instructors can opt out of), while category two is a coupon offered directly by the instructor.

At the end of the day, it doesn’t matter what kind of a coupon tag you’re dealing with (for example, “officially from Udemy” or “officially from the instructor”), as long as long as as you’re dealing with active coupons that get you a better price.

How can you get a ITST discount from Noel Temena?

If you’re really serious about getting “IT Troubleshooting Skill Training” for the cheapest price possible, then perhaps one of the most powerful things you can do is get a coupon code straight from Noel Temena, instead of waiting for a Udemy sale.

To do this, you can use either the direct approach or an indirect approach to try to get your discount.

With the direct approach, the big idea is to simply get Noel Temena’s contact info in some way or another (whether it’s email, or Twitter, or whatever else).

Then you send a message saying something like “I’m interested in enrolling in IT Troubleshooting Skill Training. Do you happen to currently have an active coupon code for it that I could use?” (And then, hopefully, you’ll get a reply with your discount code.)

On the other hand, with the indirect approach, you join Noel Temena’s mailing list, if you can find it, and then you hope that at some time ITST will be promoted to you at a discount.

By far, the more powerful approach is the direct approach, because it tends to get results faster. But you can experiment with the indirect approach and see if it works for you.

Can you get ITST for free?

Of course, the best possible price for the ITST training is free! As in, you pay no money whatsoever.

And guess what? Sometimes Udemy instructors provide coupon codes that enable students to take their courses for free. So, perhaps it’s possible that Noel Temena has done this.

Basically, if you’re trying to get this program for free, you will want to search for the course’s name along with other words like free coupon, or 100 off coupon.

For example, you might do a google search for “IT Troubleshooting Skill Training free coupon” or “IT Troubleshooting Skill Training 100 off coupon” and see what happens.

But keep this in mind: often, Udemy teachers will offer a free coupon for their course when it first opens to get some publicity and reviews. And then, after a few days, they’ll make the coupon expired.

So even Noel Temena has offered free coupons for ITST in the past, the odds are likely they will all be currently expired. This is a common pattern that we have found.

What about a ITST free download?

It’s important to understand that there’s a difference between getting full access to the ITST training for free legally with a free coupon code vs. finding a way to download ITST illegally.

If you really want to go the download route, you can do a google search for something like “IT Troubleshooting Skill Training download”.

And if that doesn’t get you the results you want, you can add the word “free” to your search.

For example, perhaps you could do a google search for “IT Troubleshooting Skill Training free download”.

However, even if you get some results from these searches, we do not recommend that you take this course of action.

First of all, there are some shady sites out there that could be trying to infect your computer.

Second, Noel Temena created this course and deserves monetary compensation for it.

And third, if you go the free download route, you’ll be missing out on a lot of value, because you won’t be able to ask the instructor questions or interact with the other 1,213 students enrolled in the program.

Can you get a refund on IT Troubleshooting Skill Training if you don’t like it?

Let’s say that you used our tips above, and you were able to buy the ITST training at a fantastic discounted price. So at this point, you’re super excited.

Then, you actually dive into Noel Temena’s course, and you discover that it just isn’t for you for whatever reason.

And now you’re super bummed, because you feel like it wasn’t money well spent.

Well, guess what?

Udemy offers a rock solid 30 day money back guarantee on all their courses, so you can get a refund on ITST no matter what. And this means there is absolutely no risk.

Indeed, even if you left a super negative, critical review on the ITST training, and then asked for your money back, you’d get a refund. For better or worse, there’s nothing Noel Temena could do about it, since it is simply Udemy policy.

To sum it up: yes, you can get a full refund, so at the end of the day, don’t worry about the possibility of purchasing ITST and not liking it, since you can always get your money back.

What is OCP’s overall rating of IT Troubleshooting Skill Training?

During this ITST review, you’ve learned about some of the unusual ways we like to evaluate courses, such as with The 30 Second Test and The 15 Second Bio Test.

So our overall review process is perhaps a little unusual and different from other reviews out there. Keep this in mind when you consider the overall rating / score that we have given this course.

Anyway, after taking a look at the ITST training, the instructor, Noel Temena, and reading what other students have said about this program, we give it an overall rating of 4.3 out of 5.

Ultimately, though, what matters most is what you would rate it based on the same criteria.

What are some potential alternatives to IT Troubleshooting Skill Training?

If you like this course, you might also be interested in:


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5. Microsoft MTA Security Fundamentals: 98-367

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TLDR: Just the quick facts about ITST

Okay, if all of this was Too Long Didn’t Read for you, here is the Cliff’s Notes version of what ITST’s online training is all about:

ITST coupon & course info

Course Name: IT Troubleshooting Skill Training

Subtitle: IT Troubleshooting 101 for Analysts and Managers

Instructor: Taught by Noel Temena

Category: IT & Software

Subcategory: Network & Security

Provided by: Udemy

Price: $12.99 (before discount)

Free coupon code: Get Udemy coupon code discount at top of page (no charge for coupon, especially since we are compensated for referrals via affiliate marketing)

ITST review info & popularity

Prior to March 29, 2024…

Students: 1,213 students enrolled

Ratings: 518 reviews

Rank: ranked #460 in Udemy IT & Software Courses in Udemy IT & Software Courses

Rankings tip: rankings change all the time, so even if IT Troubleshooting Skill Training is a bestseller or one of the top Udemy courses one year, it doesn’t mean it will be a top Udemy course the next year

ITST final details

Languages: English

Skill level: Intermediate

Lectures: 10 lectures lectures lessons

Duration: 1 total hour hours of video

What you get: Minimize problem duration

Target audience: IT Managers

Requirements: Minimum of 2 years technical support experience

Access: Lifetime access

Peace of mind: 30 day money back guarantee

Availability: available online, as well as on iOS and Android

Download options: check course to see if you can download lessons