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Coupon & course info

Course Name: IT Troubleshooting Skill Training

Subtitle: IT Troubleshooting 101 for Analysts and Managers

Instructor: Taught by Noel Temena, IT Troubleshooting Management Trainer and Consultant

Category: IT & Software

Subcategory: Network & Security

Provided by: Udemy

Price: $40 (before discount)

Free coupon code: See above (no charge for coupon)

Review info & popularity

As of March 15, 2016…

Students: 3,434099 students enrolled

Ratings: 72 reviews

Rank: ranked #460 in Udemy IT & Software Courses

Brief course description

How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.

You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.

Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst

(Read more about this course on the official course page.)

Noel Temena bio

Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.

(Learn more about this instructor on the official course page.)

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Final details for this Udemy course

Languages: English

Skill level: Intermediate Level

Lectures: 10 lessons

Duration: 1 Hour of video

What you get: Minimize problem duration

Target audience: IT Managers

Requirements: Minimum of 2 years technical support experience

Access: Lifetime access

Peace of mind: 30 day money back guarantee

Availability: available online, as well as on iOS and Android

Download options: check course to see if you can download lessons