95% off IT Troubleshooting Skill and Process Management (Coupon)

IT Troubleshooting Skill and Process Management - Udemy Coupon

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Coupon & course info

Course Name: IT Troubleshooting Skill and Process Management

Subtitle: Screen, Train and Develop (Troubleshooting Skills and Tools): A Manager’s Guide To Building a Service Desk Team

Instructor: Taught by Noel Temena, IT Troubleshooting Management Trainer and Consultant

Category: IT & Software

Subcategory: Network & Security

Provided by: Udemy

Price: $50 (before discount)

Free coupon code: See above (no charge for coupon)

Review info & popularity

As of March 15, 2016…

Students: 2,439 students enrolled

Ratings: 12 reviews

Rank: ranked #436 in Udemy IT & Software Courses

Brief course description

This course is about teaching IT Managers how to standardize troubleshooting skills and procedures to build their all star technical team.

This program teaches managers how to:

(Read more about this course on the official course page.)

Noel Temena bio

Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.

(Learn more about this instructor on the official course page.)

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Final details for this Udemy course

Languages: English

Skill level: All Levels

Lectures: 19 lessons

Duration: 4 Hours of video

What you get: Learn how to screen job applicants and hire the right person for the job

Target audience: SME Technical Managers

Requirements: Minimum 1 year experience managing technical help desk

Access: Lifetime access

Peace of mind: 30 day money back guarantee

Availability: available online, as well as on iOS and Android

Download options: check course to see if you can download lessons