Coupon & course info
Course Name: IT Troubleshooting Skill and Process Management
Subtitle: Screen, Train and Develop (Troubleshooting Skills and Tools): A Manager’s Guide To Building a Service Desk Team
Instructor: Taught by Noel Temena, IT Troubleshooting Management Trainer and Consultant
Category: IT & Software
Subcategory: Network & Security
Provided by: Udemy
Price: $50 (before discount)
Free coupon code: See above (no charge for coupon)
Review info & popularity
As of March 15, 2016…
Students: 2,439 students enrolled
Ratings: 12 reviews
Rank: ranked #436 in Udemy IT & Software Courses
Brief course description
This course is about teaching IT Managers how to standardize troubleshooting skills and procedures to build their all star technical team.
This program teaches managers how to:
(Read more about this course on the official course page.)
Noel Temena bio
Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.
(Learn more about this instructor on the official course page.)
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Final details for this Udemy course
Skill level: All Levels
Lectures: 19 lessons
Duration: 4 Hours of video
What you get: Learn how to screen job applicants and hire the right person for the job
Target audience: SME Technical Managers
Requirements: Minimum 1 year experience managing technical help desk
Access: Lifetime access
Peace of mind: 30 day money back guarantee
Availability: available online, as well as on iOS and Android
Download options: check course to see if you can download lessons